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Call 0400 404 119 to get your party JUMPING!

FREQUENTLY ASKED QUESTIONS

Click on the questions below to view the answers.

How do I make a booking?

Making a booking is easy! Just book online 24 hours 7 days a week, one of our friendly staff will return your call and help you organise and plan your special event. Or you can phone us direct on 0400 404 119, or email us at letsjumpmackay@hotmail.com.

How much notice is required when making a booking?

You can book 24hrs ahead of date of delivery with Lets Jump Mackay & Whitsundays. However, we do suggest you book as far ahead as possible of date of event, this enables the availability of castle of your choice.

Our castles are available 7 days a week, all year round including Public Holidays.

How much does it cost?

At Lets Jump Mackay & Whitsundays we promise to give you great service, value and a great price! Our products vary in price in terms of size and duration of the hire. We have no hidden costs or charges. The total cost given to you at time of booking will be the price you pay.

When and how do I pay?

We accept payments by cheque 10 days prior to day of hire.  You can pay by direct debit into our bank account 5 days prior to day of hire. You can pay by CASH or EFTPOS on the day of hire to our driver upon delivery. However, we DO NOT ACCEPT personal cheques on the day of hire.

Where can I put it?

Just about anywhere! There must be plenty of room and entry access. We can set up in front yards, back yards, driveways, at a Hall, schools, clubs, or at a friend’s house.

If you prefer to use the local park, permission and availability must be obtained directly from Council prior to day of hire.

What Surface can I put the castle on?

The jumping castle can go on grass, concrete, paving or asphalt as long as the area is clear, level and flat.  It’s a good idea to have a prearranged site for your castle according to the required area space. If you intend on setting up the castle on a hard surface we will need to be advised so that the appropriate equipment can be supplied.
We will not setup on rocks, gravel or any roadbase like material surfaces.


How long does it take to setup the jumping castle?

Not long at all. It takes around 10 – 15 minutes to set up the jumping castle, depending on the site and the type of access. We set up the castle before the requested hire time starts and it will be taken down soon after the requested hire time concludes.

What happens if it Rains?

We will call you prior to delivery to discuss possible cancellation. If there is only light rain it will be fine to set up the castle.  We reserve the right to cancel, if in our opinion, if the weather is not suitable.

How much is delivery?

We deliver for free within the Mackay & Whitsundays area. Refer to our delivery price list. Please email us for a quote.

Can I move the equipment after you have gone?

No. YOU MUST NOT MOVE OR ALTER THE EQUIPMENT. If you have any concerns, please evacuate the castle, switch off the power (if safe to do so), and call us immediately.

What power is needed?

All jumping castles can be inflated using a normal household power supply. The jumping castles must be set up within 20m of power supply. If this is not possible, or you are having your party in a park then we can supply a petrol powered generator (additional fees apply).

Do you have public liability insurance?

Yes, Lets Jump Mackay & Whitsundays has full Public Liability Insurance, and has an outstanding safety record. We are covered for all types of events from backyard parties, corporate events, social parties and fundraising events. We would be happy to show you a copy of our Certificate of Currency.

Does someone need to supervise the jumping castle?

Yes. Safety is our priority! We take every precaution we can to ensure the safety of you and your children.  For the safety of the children a responsible adult over 18 years of age must supervise the jumping castle at all times. A safety demonstration will be shown to you on the operating instructions of the jumping castle on the day of the hire.

Do you offer a Staff Member to supervise the kids?

Yes. If you require, a staff member from Lets Jump Mackay & Whitsundays can supervise the children for an additional $45 per hour. This service depends on the availability of a staff member.